TVPaint10, suddenly not working (Mac OS10.13.6) Topic is solved

[Aya.S]

Hello,

I'm desperately in need for some help please!
I've been working with TVP10 for a while now and suddenly today it stopped running!
It simply will not start up and I get the message "TVP Animation 10 quit unexpectedly" with the option to "Ignore", "Report..." or "Reopen".

Screen Shot 2022-02-07 at 21.33.47.png (63.92 KiB) Viewed 4993 times

When I select "Ignore", the software won't open and for, "Reopen" I get the same "TVP Animation 10 quit unexpectedly" message again.
I have tried deleting and reinstalling the software a few times, but ended up with the same result.

When reinstalling, I was unable to install SentinelProtectionInstaller 7.4.1 due to "A newer version of this software already exists on the disk".

I can see that I have SentinelProtectionInstaller 7.4.2 on my computer, but I don't seem to be able to uninstall this.
However, I'm mot sure if this is the reason I can't run the software all of a sudden.

Any help would be appreciated!!!
Thank you!!!

TVPaint Animation 10.5.7 Std, Mac OS High Sierra 10.13.6

[Dean]

Hello, you could try resetting your TVPaint by deleting its configuration file.
It is located in Library > tvp animation 10 > default > config.ini (name of the file you have to delete).
But the system Library folder is hidden by default on MacOS, you can follow this guide to reveal it:
https://www.noterepeat.com/articles/how ... ry-folders

[Aya.S]

Thank you!!
For some odd reason, the problem just fixed itself this morning!
I simply disconnected my cintiq and it worked!
Perhaps it had something to do with the graphics card....?

Anyway, thank you for the tip and if I have a problem next time I know I can try deleting the config file!!

[Dean]

Handling multiple monitors has always been complex on MacOS, maybe your TVPaint 10 had choice paralysis regarding where to display itself when running, so it crashed