Welcome to TVPaint Community forums !

Hi all,

I'm trying to resolve the problem of my dongle not being fully recognized by my TVPaint on a Mac OS Catalina. The main issue is that the save and export functions are disabled because the software thinks it's a demo version.

So I read some advice and decided to uninstall my version of TVPaint and download the latest one.
However, when I go to my account and try to download the only Mac version listed in the drop-down menu (the 32-bit version), I get this error message: "An internal error [1394] occurs, please try again."

Is this just a temporary problem with the website?

Thanks

Hello, apparently something needed to be refreshed on your database profile.
The website should now offer you a 64 bit download..
Also, migration of your license to the dongleless system is available for free! Please do not hesitate to send us an email via the contact form if you'd like to proceed.

Oh cool! I'd be interested in that.

Last time I sent an email through the contact form, I wasn't sure if it went through or not (I didn't receive a response).
Dean, your email is still saved in my gmail from a past correspondence. Is it okay if I send an email to that address?

pine_needle wrote: ↑20 Jul 2023, 12:26 Last time I sent an email through the contact form, I wasn't sure if it went through or not (I didn't receive a response).

That's weird, though we are having difficulties reaching hotmail addresses these days.

Dean, your email is still saved in my gmail from a past correspondence. Is it okay if I send an email to that address?

Yes please go ahead