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CRASH while using the Notes Layer
Posted: 24 Jul 2023, 13:53
by Soom
Windows 10, TVP 11.7.1 STD - TVpaint consistently crashing when I am trying to use the NOTES layer on a smaller scale. It doesn't crash when I am zoomed in more. We have tested it on another machine and it's the same!
To recreate it - simply zoom out on the Notes layer.
Re: CRASH while using the Notes Layer
Posted: 25 Jul 2023, 08:16
by Dean
Hello Soom, this bug has been added to the log
Re: CRASH while using the Notes Layer
Posted: 11 Oct 2023, 18:17
by Soom
On Mac - no crash, but glitches terribly - see screenshot:
- Screenshot 2023-10-11 at 20.16.12.png (25.38 KiB) Viewed 3533 times
Re: CRASH while using the Notes Layer
Posted: 18 Oct 2023, 18:56
by Jean Th
I was just looking for this kind of article. At my university, we work on Mac Studio workstations with the M2 processor (I don't have the OS version information at the moment) and we encountered these problems quite frequently yesterday during my course when working with the sound decoding tools for lip-sync. Problems similar to those above have arisen, as well as the TVPaint interface appearing twice on the computer screen, even sound clips not playing correctly or the software suddenly closing without warnings. We've also had other annoying problems in previous weeks which have always been solved by restarting the software and projects, and sometimes using 'Force Quit'. I prepare my class material on Windows 11 22H2 22621.2428, Intel Core i9-10850K CPU, and TVPaint 11.7.0 and I haven't seen those issues.
I just read in the forum that display bugs would be on the log list. However, I was wondering whether these problems could become more serious on complex projects.
Re: CRASH while using the Notes Layer
Posted: 20 Oct 2023, 00:48
by Jean Th
To add to my previous message: a student experienced a crash every time she uses the Note panel and the Interactive Zoom tool in the Timeline window. She's working on a Mac Studio similar to the one mentioned above.
We've tested the file on an IMac with an Intel processor (Quad-Core Intel Core i7, 16Gig RAM, Mac OS 11.7.3) and the problem is the same: the crash can be easily reproduced.
To add to the problems: setting for sampling rate is not registering on the mac computer (we work at 48kHz).
I've just tested the file on two Windows computers with different specifications (i9 22H2 64Gig and Surface Pro 4, i7 22H2 16Gig) and everything is normal, i.e. no crashes et sampling rate is saved.
TVPaint 11.7 with dongle.