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I am using TVP 9.5.4 and I use the windows system file requester as my setting to load and save files. However now when I save files as TVPP I do not see a thumbnail image like I used to. All I see is the TVP logo. However when I use the TVP file requester, I do see thumbnail images for both TVP and TVPP files. Any ideas as to how I can get windows to show the thumbnail images of the newer TVPP files. I would greatly appreciate the help.

Thanks.

which window version ... WinXP, Vista, Seven ...?

Windows XP

my winXP system browser shows thumbnails for both .tvp and .tvpp file here.

maybe you can try to re-install the tvpa thumbnail.dll extension .

What directory does this file belong in? Windows/system?

.tvpp files are supposed to have a thumbnail?? That would be great. Unfortunately they don't have on my Mac, and I use the Mac file window.

tonydusko wrote:What directory does this file belong in? Windows/system?

don't know exactly, but it could be in Windows/system32, ... anyway, you just have to Help/ Check for Update ... download the last build (v9.5.5) and install it (execute the TVPAxxxx.exe file) in custom mode, with the Thumbnail (optional) component checked.

slowtiger wrote:.tvpp files are supposed to have a thumbnail?? That would be great. Unfortunately they don't have on my Mac, and I use the Mac file window.

sorry, I've no idea how it goes with mac OS .
Eric will answer you soon I guess, as he is THE MacMan of the team .

I tried that but the installer has a problem writing that dll to my computer. I get this error at the end of the install:

tonydusko wrote:I tried that but the installer has a problem writing that dll to my computer. I get this error at the end of the install:

a problem opening file for writing ... weird, I can see only 2 reasons :
- your .exe file is corrupted (a part is missing), delete it and try a download again .
(for info, here, the whole file's size is 41 478 841 octets)
- you haven't the rights (administrator) to modify files into the windows folders .

I've tried just yet and the installer did its job succesfully,
the TVPAPThumbnail9.dll is dated 09/08/2009 and located in the system32 folder.

I will try that. My downloaded file is only 39 megs so maybe I got a bad download.

I tried a fresh download and it still wont write that file. Could you send me just that dll file so I could try to manually install it?

I have that .dll and another TVP-Thumbnail.dll in my system 32 folder and I have never seen a tvpp thumbnail. Actually I still live under the understanding that the thumbnail can be seen only with the TVP browser.

So maybe I am asking for something that windows can't do.

ZigOtto wrote:my winXP system browser shows thumbnails for both .tvp and .tvpp file here.

Well, then what to think of this?

tonydusko wrote:I am using TVP 9.5.4 .

I would say in first : update your TVP to the 9.5.5 version. I'm not sure it will fix your problem, but who knows ? I will ask to Hervé when he will be here =)