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Mac hard drive crash.

Posted: 21 Jun 2010, 10:17
by ingie01
I am in the process of repairing my iMac 20" 4mb snow leapord. I am now ready to research how to obtain the 9.5 version of tvpaint pro to reinstall on my upgraded iMac. I need hand holding for this. Anyone familiar with how to verify license, download and install a Mac version of TVpaint Pro 9.5xx? Any help would be greatly appreciated.
Thanks gang
ingie01

Re: Mac hard drive crash.

Posted: 21 Jun 2010, 11:25
by Elodie
Go here : http://www.tvpaint.com/v2/content/artic ... update.php" onclick="window.open(this.href);return false;

...and enter your codes.

Best regards,
Elodie

Re: Mac hard drive crash.

Posted: 21 Jun 2010, 12:11
by ingie01
I am at a loss to provide my key numbers as all information has disappeared due to the hard drive crash. I was under the impression that tvPaint keeps records of this information. (Purchaser's name address version and needed numbers and passwords and such.) This is why I indicated that I need help on each step. All information is GONE,Hard Drive Kaput!
Where do I get such information since I paid for the 9.xxx version online and everything was downloaded via internet. No new disks were sent and now I need the entire program again.......I am sorry if this is hard to understand. That's why I am asking in advance of my iMac being repaired. I would like to have all ducks in a row.
Thank you,
ingie01 keithingersoll@me.com

Re: Mac hard drive crash.

Posted: 21 Jun 2010, 12:50
by Elodie
Don't worry, we have a database to fix such a problem => I'm going to send you an email =)