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OH, help, I am unsure why the dongle inserted does not bring up the registration window in my demo version 10. I did install the Sentinel driver, first.
Does this mean I should install the tvp10 software from the dvd? while I still have the demo on the hard drive
Thanks, all you wonderful helpful people!
Kathleen

Kathleen wrote:OH, help, I am unsure why the dongle inserted does not bring up the registration window in my demo version 10.

did you reboot your computer ?
do you mean your demo version is still runing (after a restart), in Demo mode ?

Hiu,
Yes I re-booted, then re-inserted the dongle, then opened demo TVP and nothing new to register or anything.
I realized that I wasn't waiting for the dongle "to be recognized" nothing on the desktop indicating that it was recognized before I opened the program - so I waited a while, next time, and still nothing.

do you get the Dongle "enlighted" (meaning it's recognized by your system) ?

if not, try to change your dongle's connection to another usb port, if several available on your computer,
and reboot .

ZigOtto wrote:do you get the Dongle "enlighted" (meaning it's recognized by your system) ?

if not, try to change your dongle's connection to another usb port, if several available on your computer,
and reboot .

I will try - let you know, thnks

/Should I leave the dongle inserted when i restart the computer?

ZigOtto - may be this is the problem?:

I never fully installed the software itself because I have the demo version installed, so perhaps I have to "replace" the demo ( or "earlier version" ) at that point and do a regular install? (I was trying to save the brushes I made in the demo v.)

Kathleen wrote:/Should I leave the dongle inserted when i restart the computer?

leave it connected, and look at it during the reboot,
at the end, when you get your desktop on the sceen, it should be lightened,
if not, try the Sentinel "Medic" to see if it can find the sentinel hardware.

ZigOtto wrote:

Kathleen wrote:/Should I leave the dongle inserted when i restart the computer?

leave it connected, and look at it during the reboot,
at the end, when you get your desktop on the sceen, it should be lightened,
if not, try the Sentinel "Medic" to see if it can find the sentinel hardware.

The dongle IS lighted - green.
What is the Medic and where?

if it's lighted, that's fine, ... forget the Medic.

Kathleen wrote:... I never fully installed the software itself because I have the demo version installed, so perhaps I have to "replace" the demo ( or "earlier version" ) at that point and do a regular install? (I was trying to save the brushes I made in the demo v.)

OK, if your demo version is v9.x, and your full licence of tvpa is v10.x, I think you can install the software
from the dvd without loosing your previous (precious) config, including your custom brushes.
for security, you may start with a backup of your "demo" user-config folder,
it's in C:\Documents and Settings\yourAccount\Application Data\tvp animation (9 ?)\myconfig*
*("myconfig" = "Default" if you haven't created a new one).

once installed and after launching your new TVPA v10, in the Startup panel,
you have a "Configuration" button which should be "Default" for the first time,
click on it and go into the popup menu to "Copy configuration of another version ...",
use this command to import your previous working config in the new app.

ZigOtto wrote:if it's lighted, that's fine, ... forget the Medic.

Kathleen wrote:... I never fully installed the software itself because I have the demo version installed, so perhaps I have to "replace" the demo ( or "earlier version" ) at that point and do a regular install? (I was trying to save the brushes I made in the demo v.)

OK, if your demo version is v9.x, and your full licence of tvpa is v10.x, I think you can install the software
from the dvd without loosing your previous (precious) config, including your custom brushes.
for security, you may start with a backup of your "demo" user-config folder,
it's in C:\Documents and Settings\yourAccount\Application Data\tvp animation (9 ?)\myconfig*
*("myconfig" = "Default" if you haven't created a new one).

once installed and after launching your new TVPA v10, in the Startup panel,
you have a "Configuration" button which should be "Default" for the first time,
click on it and go into the popup menu to "Copy configuration of another version ...",
use this command to import your previous working config in the new app.

Ok, I'm on my way to completing this - I think it's going to work - I am at the registration window (thank heaven!) and am going to check the brushes as soon as this part is done.
Thanks for hanging in there with me, you are good to help
Kathleen

one more quick one: What menu in startup has default or config. button?

Kathleen wrote:one more quick one: What menu in startup has default or config. button?

never mind this one.

I just moved the brushes I created to a folder onto my desktop - can I move those brushes into the new install via configuration? I'm on a mac.

Kathleen wrote:

Kathleen wrote:one more quick one: What menu in startup has default or config. button?

... can I move those brushes into the new install via configuration? I'm on a mac.

sure, it's possible,
but unfortunately I've no idea how to proceed on a Mac, I am on PC only.
wait for another fellow eating the Apple ...

ZigOtto wrote:

Kathleen wrote:

Kathleen wrote:one more quick one: What menu in startup has default or config. button?

... can I move those brushes into the new install via configuration? I'm on a mac.

sure, it's possible,
but unfortunately I've no idea how to proceed on a Mac, I am on PC only.
wait for another fellow eating the Apple ...