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Please help me to repair my damaged file [solved]
Posted: 22 Jan 2012, 19:05
by HHJerDXDX
When I was drawing my computer shut down unexpectedly,after that I can't load my 4 days'work!
My TVPaint version is 9.5 pro,here is a link to my damaged file,please help me!
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 19:28
by Paul Fierlinger
Which version; 9.5.x? What's the last number?
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 19:47
by HHJerDXDX
It's 9.5.3
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 20:16
by Paul Fierlinger
This is a known problem with 9.5.3. You can upgrade for free and retrieve your file.
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 21:11
by HHJerDXDX
How should I retrieve it when I upgrade TVP to the latest version? By loading the file as usual?
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 21:21
by Paul Fierlinger
That's right, by doing for yourself what you are asking us to do for you. Truthfully, I won't trust your file because I don't know you, and the upgrade will likely have the capacity to open the file. What do you have to loose? It's a free upgrade.
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 21:27
by idragosani
Your file opened up fine in TVP 10 (it was only 3 frames, I assume that's correct). Upgrade to the latest version of 9.5, you should be able to restore your file. It's a free upgrade, no reason why shouldn't.
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 21:50
by HHJerDXDX
Only 3 frames??
I'm downloading the update. idragosani,thank you any way.
Re: Please help me to repair my damaged file
Posted: 22 Jan 2012, 22:05
by Paul Fierlinger
Let us know if it worked out for you!