Welcome to TVPaint Community forums !

Hi All,

I am a bit annoyed with TVPAINT: the program crashes a lot, recently when I am saving the project....
I ve lost hours of work...

pffff

Did you think to update your version ? Your signature says you are still using the version we released 1 year ago...

Hi Elodie,

I upgraded 2 months ago.
A got the info at that time through this forum how to install etc
The upgraded version (when i go to "about tvpaint") still says version 10.0 (1).

Hum, that's werid. The last evrsion is the 10.0.14 and is available for 2 weeks.

I also advise you to reset your configuration. Nobody here is experimenting so many crashes, so I suppose there is something wrong in your configuration.
That would explain why you still see "10.0.1" in the about O_o

Moreover, did you notice "when" it crashes ? For example, does it crash when you use THIS tool, or when you are doing THIS thing, etc...
The more you will be precise, the easier it will be

Hi Elodie,

Thanks for the support!

I installed the latest version 10.0.14
I noticed that TVPAINT has 2 menus on top, if i use the "mac" about menu, it shows version 10.0.1
The other "PC" help/about menu shows 10.0.14, it's confusing.
But I guess it's version 10.0.14 that is running.

Concerning crash-events:
while scrolling down the layers list >>> happens a lot
during saving
while drawing
...

I noticed that scrolling is more difficult when I use an imported psd file - I always use these since I prepare my art-work/lay-out in photoshop.

I hope this version is more stable.

Best regards

timson wrote:I hope this version is more stable.

If it crashes again :
1) reset your configuration
2) note when it crashes.

Thank you

Thanks Elodie,

How do I reset the configuration?
Sorry, I m a bit lazy to look it up in the manual

Haha, no problem.

• Mac: open the "Library" => "tvp animation 10 pro" => and delete the folder "Default". /!\ on Lion, the Library is hidden : you must use the menu "Go to" in the Finder, then press [Alt] on your keyboard to display the Library.
Be careful : this action will completely reset your configuration (hotkeys, brushes, etc...) . It will open TVPaint as if it was the first time.

Don't hesitate to make a copy of the Defalut folder somewhere on your desktop, in order to re use it, "just in case of".