TVP Dongle not working

[kh_eh]

Hello. I am trying to use my TVP dongle on my new iMac, but it is not reading the dongle.
The TVP workspace pops up, but I also get the error message that "TVP dongle is not present at this port", even though it is plugged in and the light at the tip is on and green.
I installed the sentinal super driver, as another thread suggested, but it has not helped.
I still have the installation CD, but my new computer doesn't have a CD drive.
It worked fine on my previous computer, a 2008 macbook.
Any advice?

[Elodie]

Any advice?

TVPaint Animation can't find my dongle, but I've plugged it into my computer.

TVPaint Animation will not run if it cannot find the dongle. This can happen if :
1: The Sentinel drivers for the dongle are not installed. Download and install the latest drivers from Safenet's website.
2: The dongle is not correctly plugged into the USB port (The green light on a dongle will light up if it is properly connected to a working USB port.)
3: The dongle is plugged into an inoperative USB port (The green light on a dongle will light up if it is properly connected to a working USB port.)
4: The dongle is plugged-into a hub with insufficient power. (Try plugging the dongle directly into a computer's USB ports, rather than a hub.)
5: The dongle is broken (rare!)

By the way...

When you have an issue with TVPaint Animation, please, don't forget to precise important details :



• What is your OS and its version :

• - Mac OSX 10.4 (Tiger) 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion), etc...
  - Windows XP, Vista, 7, 8, etc...
  - Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+

• What is your OS architecture (32 or 64 bit)

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.0.11, etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition of TVPaint 10 : What is the architecture (32 or 64 bit) ?


Moreover, don't forget that the more you will give us concrete examples with images or downloadable files, the faster we could answer you.