Tutorial Recorder only records part of screen Topic is solved

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D.T. Nethery
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Tutorial Recorder only records part of screen

Post by D.T. Nethery »

In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.

I only just discovered this because I don't usually use the Tutorial Recorder (I use a screen capture app called iShowU to record tutorials with sound) but today I decided to do a quick screen capture using TVPaint's Tutorial Recorder. When I clicked on Generate Tutorial I was very surprised to see that only a portion of my screen had been captured.

In iShowU the user can set the recording area (either the entire screen or a portion of the screen) but with the Tutorial Recorder I don't see any way to set the area being recorded . For some reason on my computer TVPaint is only recording the lower left corner of the screen .
Tutorial Recorder only shows part of screen.jpg
Tutorial Recorder only shows part of screen.jpg (102.43 KiB) Viewed 22271 times
This screen shot shows what was captured by the Tutorial Recorder after I click on Generate Tutorial.

I'm on Mac OS 10.9.4 , Macbook Pro 2.3 GHZ Intel Core i7 , 16 GB memory


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furushil
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Re: Tutorial Recorder only records part of screen

Post by furushil »

I also noticed this since I got a new computer with a retina screen. It worked fine on my old computer so I assume it has something to do with the high resolution.
I am using TVPaint in low resolution mode by the way.
MAC OS 12.6.2 - TVpaint 11.7.1 PRO 64bit, Wacom Intuos Pro
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D.T. Nethery
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Re: Tutorial Recorder only records part of screen

Post by D.T. Nethery »

furushil wrote:I also noticed this since I got a new computer with a retina screen. It worked fine on my old computer so I assume it has something to do with the high resolution.
I am using TVPaint in low resolution mode by the way.

Yes, that was my first thought (re: the Macbook's retina screen resolution) . I changed TVPaint 11.0.1 to open in Low-Resolution mode and I tried changing the Macbook's display resolution to different resolutions , but each time I got the same results , where the Tutorial Recorder only records the lower left corner of my screen .

Thank you for confirming the bug , so now I know it's not just my computer.

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
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Thierry
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Re: Tutorial Recorder only records part of screen

Post by Thierry »

We'll run some tests on Monday :)

@David : Does this bug happens with both 32-bits and 64-bits versions or only one of them ?
Elodie
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Re: Tutorial Recorder only records part of screen

Post by Elodie »

I'm having this problem for a very long time. But since I'm the only one with a retina screen, we could not confirm it was the core of problem. :oops: :roll:

Thanks for reporting !
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D.T. Nethery
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Re: Tutorial Recorder only records part of screen

Post by D.T. Nethery »

Thierry wrote: @David : Does this bug happens with both 32-bits and 64-bits versions or only one of them ?
I had only been using the 64-bits version of TVPaint 11.0.1 , but this morning I checked the 32-bits version and discovered that the Tutorial Recorder does not work at all in 32-bits version.

In the 32-bits version I click on "Record Tutorial" , then proceed to record what I'm doing on screen , but then when I click "Generate Tutorial" nothing happens.

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
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Thierry
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Re: Tutorial Recorder only records part of screen

Post by Thierry »

D.T. Nethery wrote:In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.
I've added it to our bugtracker.
D.T. Nethery wrote:Tutorial Recorder does not work at all in 32-bits version.
Also added.
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D.T. Nethery
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Re: Tutorial Recorder only records part of screen

Post by D.T. Nethery »

Thierry wrote:
D.T. Nethery wrote:In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.
I've added it to our bugtracker.
D.T. Nethery wrote:Tutorial Recorder does not work at all in 32-bits version.
Also added.
I am checking back on this issue to see if this is planned to be fixed soon ?

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
Elodie
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Re: Tutorial Recorder only records part of screen

Post by Elodie »

To be fixed yes. Soon... not really...

The trouble only exist on Mac with Retina screen and, after all, you can use Quicktime to record your screen. So, unfortunately, it is not a priority.

EDIT : fixed on v11.0.6, see changelog : https://forum.tvpaint.com/viewtopic.php ... 450#p98450
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daninski
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Re: Tutorial Recorder only records part of screen

Post by daninski »

I'll put this here. My OSX version of the december 22 update keeps crashing when I try and record a tutorial. Is this just me?

Ta,

Dan
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.
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D.T. Nethery
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Re: Tutorial Recorder only records part of screen

Post by D.T. Nethery »

daninski wrote: 30 Jan 2023, 12:39 I'll put this here. My OSX version of the december 22 update keeps crashing when I try and record a tutorial. Is this just me?
It does not crash for me on MacOS 12.5.2 Monterey when using the drawing recorder. (I'm using the Dec. 22,2022 update of 11.7.1)

I suggest you create a new topic to report the issue because these old topics tend to not get much attention ,especially if it's a previously resolved issued and
has a green checkmark (meaning the issue is marked as fixed)

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
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Matthieu
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Re: Tutorial Recorder only records part of screen

Post by Matthieu »

Hello,

I can't reproduce your issue either on macOS Ventura (13.0). Which version of macOS are you using TVPaint with?
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daninski
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Re: Tutorial Recorder only records part of screen

Post by daninski »

11.7.1 and catalina
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.
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