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Can't open a current scene after a power outage
Posted: 24 Aug 2015, 10:08
by BenoîtM
Hi, i'm currently working on a big scene and after a power outage, i can't open it...
I really, really, really need some help, please !
I'm on windows 7, 64 bits
We work on TvPaint 11 - 32 bits standard edition.
Re: Can't open a current scene after a power outage
Posted: 24 Aug 2015, 10:46
by Elodie
Can you send us the file ?
Re: Can't open a current scene after a power outage
Posted: 24 Aug 2015, 20:22
by ZigOtto
how long between your last Save and your power outage ?
and how much your auto backup setting in the preferences panel ?
Re: Can't open a current scene after a power outage
Posted: 25 Aug 2015, 08:15
by BenoîtM
I've sent the files to the thechnical support, But i think it's a dead end.
The power outage happend just after the save.
Re: Can't open a current scene after a power outage
Posted: 26 Aug 2015, 08:48
by ZigOtto
and for the second question, what's your setting for the auto-backup option ?
at least, if your last Save file is dead, you should recover the n-1 backup.
Re: Can't open a current scene after a power outage
Posted: 26 Aug 2015, 09:27
by BenoîtM
The back-up settings wasn't activated... i usually use it, but this time i forgot.