tvpaint crashes after switching cintiq off/on

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Peter Wassink
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Joined: 17 Feb 2006, 15:38
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tvpaint crashes after switching cintiq off/on

Post by Peter Wassink »

tvpaint crashes after switching cintiq on/off

when i switched off the cintiq, the computer (a laptop) resets its screen resolution, from 2560X1440 to 1920X1080,
then when i switch it on again the resolution setting is again reversed.
But at the same time a most dreaded messeage box popped up:... tvpaint animation has stopped working.... :cry:

i had this happen before so there is definitely a correlation

in case you wonder, i switched the cintiq off by accident, the switch sits out of view on the top edge.. and responds on a light touche.
Peter Wassink - 2D animator
• PC: Win11/64 Pro - AMD Ryzen 9 5900X 12-Core - 64Gb RAM
• laptop: Win10/64 Pro - i7-4600@2.1 GHz - 16Gb RAM
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Léo
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Joined: 24 Jul 2012, 15:40

Re: tvpaint crashes after switching cintiq off/on

Post by Léo »

Hello Peter,

As I work on a Cintiq Companion 2, I can tell you that this issue never occur in my case.
Indeed, when I unplug a screen or a projector from my Cintig and plug it again, Windows change automaticaly its screen resolution.
And TVPaint don't have any trouble to switch the resolution.

I will try on another computer and use my Cintiq Companion 2 as another screen.
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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