I have been using TVpaint 11 in Windows 10 for a while, but now I can't get it to start up. Right after it opens I get a pop-up warning about the dongle not being plugged in or a problem with licenses. Clicking OK closes the program.
A few weeks I got started with the 64bit version. Then I read to be able to export in Quicktime I could also install a copy of the 32 bit version. During installation of that I skipped the dongle software, assuming that would be installed already.
I played with TVpaint a little then and found the export options for Quicktime. So I definitely was able to open TVpaint then.
However yesterday when I encountered the problem with the dongle I thought that maybe uninstalling both the 64 and 32 bit versions would help. I then installed only the 32 bit version, but unfortunately the problem persists. I also unplugged the dongle and plugged it into another USB port. A little light came on in the dongle which seemed like a good thing.
Do you guys have suggestions? Thanks!
dongle problem
Re: dongle problem
Sorry for these issues with your dongle. Have you tried to plug something else, like a hard drive and see whether it's detected or not ?
Re: dongle problem
Can you also send me by private message your dongle number ?
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bluecarrot
- Posts: 70
- Joined: 14 May 2013, 23:26
Re: dongle problem
Thanks Thierry. I will send you a private message - which is a first time for me. How will I be able to look at your response?