Welcome to TVPaint Community forums !

Really basic question....

I just upgraded TV Paint and have a dongle from my old version...

Would like to work on TV Paint on vacation...loaded the trial version onto the computer at the place I'm staying, and was hopeing that by plugging in the dongle I could enable the restricted functions (like Save). Doesn't seem to work...the Save/Preferences functions are still disabled.

Any solutions? Am I not doing something right?

How many computers can a version of TV Paint run on? (I also have a laptop, and would like to run it on there, but haven't tried to install it yet).

Thanks!

C

TVP will run on any computer with the dongle but each computer must have a dongle driver -- have you downloaded that as well with your TVP? I presume your dongle is registered and matches your TVP's lock/unlock codes.

chrisheadrick wrote:Really basic question....

I just upgraded TV Paint and have a dongle from my old version...

Would like to work on TV Paint on vacation...loaded the trial version onto the computer at the place I'm staying, and was hopeing that by plugging in the dongle I could enable the restricted functions (like Save). Doesn't seem to work...the Save/Preferences functions are still disabled.

Any solutions? Am I not doing something right?

load the last build public (full) version af TVPA (menu Help/ check for Update ...) and save the tvpa-install.exe file,
then install it on your travelling laptop,
... and don't forget to take the dongle with you .

chrisheadrick wrote:...
How many computers can a version of TV Paint run on? (I also have a laptop, and would like to run it on there, but haven't tried to install it yet).

theorically unlimited, but only one after the other (for a single-seat licence),
you'll have to swap the dongle from one to the other computer.

Sounds great!
....but where do I find the dongle driver to download?

Under 'Downloads' the only choices I find are:
-- Download the Trial version
-- Upgrade or update your license
-- Try the Android OpenBeta
-- User Guides
-- Brochures and press kit
-- Example files

Please pardon if this is a ridiculously easy to solve, and I'm just blind...

C

I just upgraded TV Paint and have a dongle from my old version...

Did you upgrade from standard to pro or updated the version?
As far as I know, the trial version and the full version are different. So you cannot just plug in your dongle and enable the save function because the code is missing in the trial version.
see here: viewtopic.php?f=10&t=7152&p=64355&hilit ... gle#p64355" onclick="window.open(this.href);return false;

You have to download the full version of TVP. When you download the full version, the download usually includes the dongle drivers.

chrisheadrick wrote: ....but where do I find the dongle driver to download?

furushil wrote: When you download the full version, the download usually includes the dongle drivers.

+1

if you still have the tvpa install file, you can execute it,
and check the Sentinel driver option if you're in custom mode.

Note of caution: once you have installed the driver, don't keep the driver box ticked the next time you upgrade. It could get confused by a second reload.

This is really frustrating....

Okay, so I installed TV Paint using the old Lock, Unlock codes from when I purchased the upgrade....

...and the machine won't recognize the dongle. It's the same dongle I use at home.

So, I suppose I didn't check the Sentinel Drivers check box, as in above? When does that screen pop up? I didn't see that screen when I loaded the program onto my computer....how do I find it?

C

chrisheadrick wrote:... When does that screen pop up? I didn't see that screen when I loaded the program onto my computer....how do I find it?

Wizard setup ... [Next] / licence Agreement ... [Next] /Choose Install location ... [Next] / Choose Components (here you are),
just before the last clic on [Install], you can't miss it.